An excellent, thought-provoking article published by Supply Chain Quarterly.

The article explains that Supply Chain scorecards typically focus on “hard” operational metrics and goes on the argue that, if companies want to capture a true picture of supply chain success, they also need to measure “soft” considerations in individual performance evaluations.

It goes on to detail a case study involving the use of 360 degree feedback to accomplish this.

Read the article here.

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